Refund policy

The Alma Ricci Promise

At Alma Ricci, we want you to be happy with your purchase. If something isn't right, our customer support team is here to help you find a solution.

Not Completely Satisfied?

If you're not satisfied with your purchase, please contact us within 30 days of delivery at support@almaricci.com. Our team will review your request and guide you through the available options in accordance with our return and refund policy.

Arrived Damaged, Defective, or Incorrect?

If your order arrives damaged, defective, or different from what you ordered, please email support@almaricci.com with your order number and clear photos of the item. We'll review the issue and help find an appropriate solution.

Parcel Lost in Transit?

If your tracking information stops updating for an extended period or your order never arrives, please contact us. We'll investigate the shipment and, if your parcel is confirmed lost, arrange an appropriate resolution.

Want to Return an Item?

If you wish to return an item, please contact support@almaricci.com before sending anything back. Our team will provide the return instructions and the applicable return address.

Return shipping costs are the customer's responsibility. For reference, shipping a return parcel from the United States to our warehouse in China typically costs approximately $35 USD. This is an estimate only; the actual cost may vary depending on the carrier, parcel weight, dimensions, and shipping service selected.

Please note that original shipping fees, if applicable, may be non-refundable, subject to our refund policy and applicable consumer protection laws.

Refunds

Once your return has been received and inspected, we will notify you of the outcome. If your refund is approved, it will be issued to your original payment method. Please allow up to 10 business days after approval for the refund to be processed, although your bank or payment provider may require additional time.

Customers in the UK and EU

Customers in the United Kingdom and European Union may have a legal right to withdraw from their purchase within 14 days of delivery, subject to applicable law and any relevant exceptions.

To exercise this right, please contact support@almaricci.com with your order number. We'll provide the necessary instructions for your return.

Where applicable, customers may be responsible for the direct cost of returning goods, in accordance with applicable consumer protection laws and the information provided before purchase.